News & Resources

Resources and Community Updates for COVID-19

As our community makes changes necessary to reduce the impact of COVID-19, many programs are adjusting their services to keep people safe and respond to newly emerging needs. For the latest updates on services provided by CCFH, see COVID-19 Update: Changes to Operations and Client Service.

CCFH has also compiled this list of select resources available to families and service updates from local agencies. Every effort will be made to update the list as new information becomes available. For the most current details, though, please check the link provided with a resource.

Contact us to submit updates or additional resources for consideration.


Resources for Families

Alcoholics Anonymous (AA) List of web-based meetings.

Child Care

Disaster Distress Helpline This is a toll-free helpline for adults experiencing emotional distress related to disasters including coronavirus and social distancing. Call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.

Duke Health Anywhere Virtual visits with an on-call provider are only $20 until further notice. This can include appointments to talk about stress and anxiety due to COVID-19 and isolation.

Durham County Library has many online resources including ebooks, e-audiobooks, magaiznes, TV shows, classes and more. Durham County residents without a library card may sign up for a temporary online card. Durham Public Schools students can access all of the library’s online resources with their student ID number. Details available here.

Durham Public Schools made its last food distribution on April 6. See below for alternate food resources. Parent/Guardians can access curriculum resources here.

Durham Universal Pre-K, Head Start, and Early Head Start

  • For families interested in applying for Durham Early Head Start, Durham’s Partnership for Children is conducting telephone enrollment appointments. Please contact Deidre Morgan at for additional information.
  • Durham Head Start & Early Head Start is accepting applications for children 6 weeks to 3 years old online, or families may call (984) 464-1502 (English) or (984) 208-5295 (Spanish).
  • Families may still apply for universal Pre-K for the 2020-2021 school year. Call 1-833-773-5338 to schedule a virtual application appointment or learn more about the application process.

Durham Utilities is suspending disconnections (and in some cases reconnecting previously disconnected utilities) during this crisis:


Food and Nutrition Services (EBT) To help families access food during the COVID-19 pandemic, the North Carolina Department of Health and Human Services is temporarily increasing benefits for March 2020 and April 2020 to current Food and Nutrition Services (FNS). All families that receive FNS will receive the maximum amount allowed for March 2020 and April 2020 for their household size.

Health Insurance (ACA) North Carolinians who have lost their coverage due to the Coronavirus pandemic are eligible to enroll in coverage on, the health insurance marketplace established by the Affordable Care Act. This special enrollment period is available for a period of 60 days from the consumer’s initial loss of coverage. Any Marketplace coverage will cover the consumer through the remainder of 2020 unless they enroll in other coverage. Those who have questions or need help enrolling in Marketplace coverage can call 1-855-733-3711 (toll-free) or visit to schedule a free, over-the-phone appointment with an NC Navigator.

Housing recommendations from Reinvestment Partners:

  • Homeowners who are concerned about paying their mortgage should call their loan servicer to request help too.
  • Renters who are concerned about paying their rent should request help from their landlord, the Department of Social Services, and/or Legal Aid of NC at 1-866-219-5262.
  • Eviction hearings and most court cases are postponed 30 days from March 16.
  • In-Person Home Buyer Classes in March and April are cancelled. Online Home Buyer Classes are available here.

Immigrant & Refugee Rights Information for immigrants on access to health care and benefits in a time of emergency are available here.

Internet for Students Free internet is available for K-12 and College students now learning from home from Charter Communications.

NC COVID Resources & Assistance Get NC COVID alerts via text message by texting COVIDNC to the number 898211.  The links that are provided are initially provided in English, with the option to translate to Spanish at the bottom of the page. NC211 always maintains information about resources available for the community and continues to do so during this statewide response to the coronavirus (COVID-19) response.

Postpartum Support International’s phone and text support and online groups are available to pregnant women, new moms, and their partners. Sign up here.

Taxes Federal and state tax filing deadlines have been extended until July 15, 2020. Taxpayers with incomes up to $69,000 can file Federal Tax Returns free here.

Transportation GoTriangle, GoDurham, GoRaleigh and GoCary have suspended fare collections and instituted rear-door boarding. Schedules have been reduced. Information and service updates are available here.

Unemployment Insurance Changes Governor Cooper’s executive order lifted some barriers to receiving unemployment insurance during this time. Key points: Waiving the one-week waiting period to receive benefits; Allowing applicants to file for benefits if they are subject to reduced hours as well as laid off; Removing the requirement that recipients have to look for work during the benefits period.


Local Agency Updates

Care Coordination for Children (CC4C) All workers are on leave as they are considered nonessential. Hold referrals until reopening.

Child Care Services Association (CCSA) is currently completely remote. Families are encouraged to continue to call Child Care Referral Central at 855-EARLY-ED (855-327-5933). Partners who regularly refer clients to CCSA for consideration for sScholarship services should continue to do so. Families and referral partners may email the program coordinator, Martha Alba, at for updates on the status of scholarship awards.

Diaper Bank of North Carolina is only distributing to their open source partners right now. In Durham, this is Welcome Baby and Urban Ministries.

Dress 4 Success is closed temporarily for suiting appointments. Groups and networking events are cancelled. Additional news here.

Duke Health is providing information for Duke Health system patients about visitor restrictions, keeping appointments (and what may be rescheduled), virtual visits, and what to do if you have symptoms of COVID-19.

Duke Pediatrics and Healthy Steps All Duke practices are cancelling well-child checks for those over 3 years old. Newborns-2 month olds are all being directed to the South Durham office for now. HealthySteps Specialists are working remotely, doing all the same work but virtually instead of face-to-face. They are still accepting referrals and reports.

Durham County Updates regarding COVID-19 are available here.

Durham County Department of Social Services Effective April 2, the DSS office hours are 9:00 a.m.- 1:00 p.m. Call 919-560-8000 for all other questions/services. Most services are available virtually. Paper applications and self-service stations are set up in the lobby.

[East] Durham Children’s Initiative is completely remote. Existing clients can contact their advocate by phone, text, or email.

El Centro Hispano is providing program updates on their website.

El Futuro offices are closed, but they are offering virtual appointments. Call 919-688-7101 to get scheduled and for help getting a phone, tablet, or computer set up for virtual services.

Exchange Family Center The office is closed and they are working remotely to stay in contact with current clients. They are taking referrals but putting them on the wait list. They are not opening new clients during this time.

Reinvestment Partners provides Healthy Homes & Lead Safety services for Durham families with children under 6 years in homes built before 1978. Their office is temporarily closed to the public and they are working remotely during normal business hours. In-person services have been suspended or transitioned to phone and video. Health care providers and families can contact Lorisa Seibel at or 919-667-1000 ext. 25.

Social Security Administration is providing coronavirus-related updates here.

Welcome Baby posts their most current information on their Facebook page.

  • Cribs for Kids and Carseats are only being distributed in urgent situations with no contact pick-up.
  • Giving Closet is closed. Diapers distributed on Fridays from 9:00 a.m.-11:30 a.m. and 1:00 p.m.-3:30 p.m. Clients will remain in their car and we will deliver diapers to you. Please do not arrive before 9:00 a.m. for the morning session or 1:00 p.m. for the afternoon session. Staff will be available to direct you as you enter our parking lot at 9:00 a.m. for the morning session or 1:00 p.m. for the afternoon session.
    1. Please come only if you have an immediate need
    2. Please do not come if you or anyone in the car is sick or not feeling well

WIC (Supplemental Nutrition for Women, Infants and Children) The Lincoln Community Health WIC office is conducting all appointments over the phone. Call (919) 956-4042. Make referrals to WIC here. Phone numbers for all local WIC application sites here.


Resources to Support Kids

National Child Traumatic Stress Network (NCTSN) A child’s reaction to news of an outbreak may vary depending on several factors including, their age, developmental level, and past traumatic experiences. Knowing how to protect and care for your family—and talk to your children during this time—can help your family to cope, adjust, and recover. NCTSN has resources to help parents​/caregivers and providers support children during the ongoing public health emergency.

National PTA provides a compilation of resources, tools and information to support families and teachers who are navigating working, teaching, and learning at home during COVID-19.

Sesame Street in Communities offers videos, activities, and tips for the whole family in English and Spanish. Specific resources to help with child and family concerns related to health emergencies like COVID-19 are available.

UNC-TV At-home Learning UNC-TV and the NC Department of Public Instruction are partnering to support school-age children learning at home by providing free, curriculum-informed, over-the-air content that is widely accessible to students—especially those with limited or no internet access. Each weekday, two blocks of programs on UNC-TV’s North Carolina Channel will serve students: fourth through eighth grade, from 8:00 a.m.-1:00 p.m. and ninth through twelfth grade, from 1:00-6:00 p.m. (actual times may vary, please check the weekly schedule online).

Virtual Storytime from the Durham County Public Library.

Virtual Art Class Mo Willems is doing a cartoon/doodle activity every day at 1:00 p.m. with a downloadable activity for kids to do their own art afterward.

Wide Open School A collection of the best online, free learning experiences for kids curated by the editors at Common Sense Media. It is appropriate for ages 3 (preschool) through grade 12 and is organized by academic area as well as social and emotional learning/activities, movement, art, and life skills. Families and educators can access live content, suggested activities, and links to a multitude of resources that have been vetted for quality.

Zero to Three offers resources for families with very young children, including age-appropriate responses to common questions, a guide to self-care, and activities for young children experiencing social distancing.


Additional Resource Lists

Bull City Responds offers a community-generated list of ways to help.

Community Empowerment Fund (CEF) provides two lists of local resources compiled by CEF volunteers: COVID-19 Healthcare Access Information and COVID-19 Resource Spreadsheet – Durham, NC.

Duke Office of Durham and Community Affairs has a resource list organized into the following categories: Basic Needs, Students & Parents, Business Support, Supporting Arts, Info Resources, Wellness, Donate and Volunteer.

DurhamCares put together a resource list and is updating it daily.

El Centro Hispano has a listing of free resources to help the community available in English and Spanish.

Isla School Recursos gratis durante el coronavirus en Español.

Posted on April 6, 2020